Total Office Assessment

SMG has developed a comprehensive solutions based sales approach known as the Total Office Assessment (TOA). The TOA process is unique to the industry and is a SMG proprietary systematic approach for crafting a robust and global plan that enables the deployment of broad yet integrated technologies and services tailored to each customer. Through the rigorous use of this business definition tool, SMG is able to work with any size client to understand:

• How a company communicates externally with other vendors, customers, and suppliers.
• How a company communicates internally with employees.
• What hardware, software, and delivery services (e-mail, post office, fax, etc) is being used by the customer to communicate information internally and externally.
• How much the items and processes are costing them to use every month.
• What workflow processes are involved in this communication chain.

Based on detailed information collected directly from the client as part of the TOA process SMG is able to make recommendations to a customer that changes the manner by which they communicate and manage all documents and forms involved within the communication process. These modifications to the customer's business processes result in improved company efficiency, effectiveness, and cost control. The TOA tool identifies monthly operating expenses as well as identifies average annual capital expenditures for their current software and hardware.

For the company evaluated with the TOA tool and who implement the SMG defined technology and IT solutions, it is typical that a 20% reduction in routine operating and capital expenses will be promptly achieved. Just as important, these organic cost reductions are measurable and sustainable while simultaneously the company has taken full advantage of upgrading many aspects of their systems to a current state-of-the-art level.

The company provided data creates a snapshot of how the client operates which leads to a calculated Total Cost of Ownership (TCO) for print devices. The end result of the TOA assessment is to determine what total costs are involved to maintain and use all devices. The ultimate goal of the TOA process is for SMG to design a more cost-effective communication infrastructure that can reduce the TCO and realize significant savings for the organization. This re-designed global solution most times includes the replacement of older hardware migrating the customer to internal standardized technology platforms including personal computers, printers and faxes. Also many times new software tools are recommend and deployed that improve document and communications management.