Print | Workflow Automation | Managed IT Support
Solutions Management Group helps you do what you do -- only better. We'll analyze your company's needs and find the solutions to help you operate at your peak.
Save worry. Save time. Save money. Contact us today about our complimentary technology assessment!
At Solutions Management Group (SMG), we use our technology assessment to evaluate your company’s hardware and software as well as look at your current processes. Do you have paper stacking up on desks? How does a purchase order make its way through the building? What does your accounts payable workflow look like? Has managed print and/or rules-based printing been implemented? SMG can help you discover the best practices to approach your printing and workflow problems.
Our goals for your business are improved efficiency and cost control, and an eventual conversion from cumbersome paper processes to a refined digital workflow. When you choose SMG technology and IT solutions, you’ll typically see a 20% reduction in routine operating and capital expenses. Our vendors include Ricoh, Xerox, DocuWare, Print Audit, and Rouse Consulting Group.
You provide the data, we’ll analyze the total cost of ownership. Once we know how much you’re spending and how you’re spending it, we’ll make recommendations, and develop a more cost-effective solution for your business.
Our technology assessment is free of charge -- the only investment is your time. Here are the steps in our assessment:
SMG's certified technicians have a combined 30 years of experience servicing copiers and printers. In addition, they have completed more than 300 training courses.
This dedication to training has paid off! In 2018, SMG earned Ricoh’s prestigious Circle of Excellence Award and is a Service Excellence Certified Dealership! The Circle of Excellence award is earned by fewer than 5% of Ricoh Partners nationwide and is designed to recognize superior partners who provide outstanding service and support in accordance with Ricoh’s strict guidelines.
In 2015, SMG Service Technician, William Johnson, was awarded the Ricoh Circle of Excellence Prestige Award. The Prestige Award was designed to recognize those service professionals who demonstrate resourcefulness as well as exceptional levels of knowledge and technical proficiency. William was recognized as one of the top 5% of all technicians nationwide. Additionally, SMG ranked 10% in the Circle of Excellence program overall.
We pride ourselves on top-notch customer service. Tell us about how we did!
The following meter reading form can be used by all clients under a service agreement.
To request service from Solutions Management Group, please submit your request below and a team member will contact you.
Solutions Management Group has partnered with leading technology providers for equipment and software.
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Since 1995, Solutions Management Group has been delivering complete office solutions to our clients backed by the highest quality technology vendors in the industry.
See what our customers are saying about us!
Our core values reflect
who we are as an
organization and what
is important to us.
We strive to:
• Deliver the best customer service
• Foster open and honest relationships
• Initiate and embrace change
• Treat everyone like family...the family that you like
• Be passionate every day
• Pursue growth through continuous learning
• Cultivate team member excellence & happiness
• Establish and maintain a positive environmental legacy
• Seek to understand before being understood
Solutions Management Group places a high priority on adding to the quality of life in the communities that we serve. Being an active corporate citizen is an integral part of doing business at SMG. In addition to financial support, we encourage employee volunteerism.
BBBSMV has enjoyed a long term relationship with SMG (Over 13 years). They are an important strategic partner with us in identifying and executing cost effective and results oriented technology strategies that improve efficiencies and deliver a quality product to our customers. They are committed to seeing us succeed and commit time and talent to help us get there!
We met SMG a year ago and they have become a true partner to Ronald McDonald House Charities of Eastern Iowa and Western Illinois. They have shared their expertise to advise us on the right systems, they support our events with time and services, and genuinely care about our success. The compassion of the company shows in every interaction we have and the staff is wonderful to work with.
Since the first phone call, the staff at SMG has generously donated their time and skills, as well as their money, to help us achieve our goals. Several of their staff members help us serve lunch. They provided the materials and labor to install much needed shelving in our storage room. They have donated plates and bowls, toiletries, and many other items for the people that we serve. They toured our facility to determine what other areas they might be able to assist us with, in addition to meeting with us quarterly. They embody the true spirit of community and we are forever grateful for their support.
Need more information on how Solutions Management Group can help your business? Contact us today!
The following positions are available:
Customer Support Technician - Cedar Rapids, IA
The Customer Support Technician provides direct support of computers, peripheral equipment, software, and converged educational technology through the Customer Support Services Team (CSS). This includes all equipment from the network’s edge to the end user and encompasses a wide range of computer and audio/visual peripherals including, but not limited to, projectors, displays, document cameras, audio amplification and similar equipment. The position provides operational support and incident resolution for both individual components and systems and works closely with end-users to solve both technical and operational problems. The Customer Support Technician will document solutions and to work closely with the Customer Services Support Team, the Service Desk, and the System Administrators to efficiently resolve issues.
Customer Support Technician Manager - Cedar Rapids, IA
The Customer Support Technician Manager is responsible for leading a team of support technicians that manage the college’s computing endpoints.The Customer Support Technician Manager will organize and coordinate endpoint deployment and break- fix efforts by the day to day coaching of full-time and part-time technicians, ensuring efficient and accurate resolution of incidents and requests. The Customer Support Technician Manager will coach and mentor the Customer Support Technicians and will ensure that policies and procedures set by the Customer Support Services Leadership Team are applied consistently.
Service Desk Analyst - Cedar Rapids, IA
The Service Desk Analyst will provide remote, phone & email based, first level technical support to staff and faculty. This position requires an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of problems, which may range from straightforward to more complicated technical issues. This position will focus on First Call Resolution (FCR) and as needed will escalate the incident to the Customer Support Technicians and other areas of the Technology Services department.
